Would I rely on their support again? Maybe
Using their telephonic support over several days revealed a fairly uneven experience. At first, I found their responses prompt when helping me navigate the database features and setup instructions. But as the days went by, the communication felt less reliable. Sometimes it took much longer for the agents to understand my issues or provide detailed guidance. The training sessions, while informative, didn’t always clarify more complex parts of the workflow. Daily usage of the calling tools and dialer also showed some bugs that needed to be raised via support. Although I had to call multiple times to escalate certain problems, I found that their priority assistance did eventually respond. Signing up and managing payments was mostly clear but involved some back-and-forth calls as well. Overall, I might consider using their software and services again, provided they improve consistency in support after the initial stages. I think every user should be prepared for some bumps and delays until things settle down smoothly in routine use.