Would I recommend or do it again? Not readily
When things started going wrong with the WFHI software, I was hopeful that their support would come through quickly. Unfortunately, the experience left me uncertain about whether I'd choose to use their services again. The telephonic support was the only aspect that worked reasonably well, especially when I finally got through to someone who seemed to understand the issues. However, the response was often delayed and sometimes lacked clear communication about next steps. Problems like dialer glitches and delayed updates took longer than expected to address, which disrupted my daily workflow significantly. The automatic updates, while intended to improve the software, occasionally created new problems that made things worse before they got better. The payments and invoicing part was nothing extraordinary but functional. Overall, despite some fine points, the inconsistency in support and software stability has made me hesitant about future use. Unless there are significant improvements in communication and issue resolution, I doubt I'll be going back for another round.