Would I purchase from them again? Despite everything, yes I would.
My experience with WFHI’s sales process was more hands-off than typical, which I noticed immediately. I received some basic guidance, but large sections of the software setup and training I really had to figure out on my own. It felt like the initial demos and sign-up explanations were enough to get started, yet missing in-depth walkthroughs that might have saved me time later. The dialing tools and database access require some trial and error, with automatic updates sometimes changing configurations unexpectedly, which I had to adapt to without additional help. Billing and invoicing systems worked reliably once I set them up, but the process to get there demanded patience. Despite this, the telephonic support was steady and they did provide priority assistance when requested, which I appreciated. If I were to return, I would take a more deliberate approach to the onboarding process to avoid confusion. Overall, despite my complaints about the self-navigation, I would consider purchasing their software and training again because it effectively supports remote workflows once you manage past the initial learning curve.