Would I need help again? Probably yes, but hesitantly
I found the sales and pre-purchase process a mixed bag. On one hand, the sign-up was fairly straightforward, and the invoicing seemed clear enough without too much hassle. On the other hand, I did feel that the onboarding and training wasn’t as detailed as I expected; some essential features, like the dialer and database integration, could have been explained better. Because of this, I’m a bit hesitant about relying solely on the software without help next time. The telephonic support was okay, but sometimes it took a while to get through, which put me off slightly. If I were talking to a friend, I’d say WFHI’s software works fine once you get the hang of it, but expect to need assistance at least once in a while. Still, I like that the automatic updates keep things current without messing up the workflow. So I’d come back, but probably only if I knew help was available.