Would I Need Help Again? Probably.
Starting with the training and onboarding, I found the sequence quite logical. The initial introduction to the software was smooth; the videos and live sessions covered all the basics efficiently. By the time I reached the section on using the calling tools and dialer, I was fairly confident and found the interface intuitive, which helped me avoid needing to call support constantly. The database feature took a bit longer to grasp, but the onboarding handled it well with clear examples. However, when the system updated automatically a couple of times during my first week, I felt a little lost and had to review some material again. It wasn’t a big deal, but it made me realize that I might want some extra help or refresher training in the future to stay on top when new features roll out. So, I’d definitely say the onboarding is comprehensive, but I’d expect I’d use support or training again if I return after a gap or when major updates happen.