Would I go through this wait again? Honestly, unsure.
Initially, I decided to check out the WFHI system because I’d heard it could help with managing remote workflows better. The sales and pre-purchase steps were not very quick, and I found myself explaining my requirements multiple times to different agents, which felt a bit draining after a while. Sometimes, I was on hold longer than I expected, waiting to get through to the right person who could answer my technical questions about the calling tools and database. However, once I finally got the necessary information, the software features seemed useful enough to consider moving forward. The signup and invoicing processes also required patience as I waited for clarifications on payment terms and options. I am not sure I would go through the same experience again because the wait times and repeated explanations were quite taxing. On the positive side, the telephonic support, when finally reached, was insightful and made me feel that the product could be worth it. So it’s a mixed bag: useful software but a somewhat slow and repetitive pre-purchase experience that might be improved.