Would I go through the onboarding again? Not really
I found the training and onboarding process rather confusing. While some parts were explained well, there were sections that left me unsure about what to do next. The initial sign-up was straightforward enough, but when it came to using the calling tool and the database feature, instructions were not as clear as I expected. The automated updates are supposed to make the system better over time, but I feel I didn't fully understand their impact on workflow. Telephonic support was helpful when I managed to reach them, but responses could be a bit slow. My reservation mainly lies in the clarity of the onboarding steps; it felt like I was expected to figure out a lot by trial and error. Despite this, I can admit the invoicing and payment process was handled smoothly, which was a relief. All in all, I might not opt for this experience again unless the training is improved to better explain the nuances of the software and its functionalities in an easy-to-follow manner.