Would I go through the onboarding again? Maybe with some tweaks
So, starting off with the training and onboarding, I felt a bit all over the place. The initial modules were okay, kind of quick to cover the basics of using the dialer and database, but not quite enough for me to feel confident about the whole remote workflow setup. The software updates kept happening automatically, which sometimes made me hesitate, wondering if I’d missed something new or a feature changed. The telephonic support helped clarify a few points where I was stuck, but I had to reach out multiple times, which was a slight hassle. The invoicing and payment setup was pretty clear and easy, so that part added some stability in the process. After finishing the onboarding, I felt maybe 70% ready to handle everything on my own. I think if they had a more hands-on approach or follow-up training sessions, I’d feel better about recommending the platform confidently. Would I do the onboarding all over again? Probably, but maybe not without improvements in the guide materials to boost confidence earlier on.