Would I go through support again? It’s a bit of both
One specific moment sticks with me when trying to configure the database filters. The telephonic support gave me general pointers but didn’t walk me through the exact settings. So I had to experiment quite a bit and refer back to online materials. That trial and error felt time-consuming, but it also meant I learned the system better. At other times, the support was responsive and clear, especially when dealing with payment questions. However, much of the detailed setup felt like something I needed to puzzle out myself. Because of this mix — clear direction for some issues and less hand-holding for others — I’m ambivalent. I might use the support again if I had to, but more for specific questions rather than expecting comprehensive help through the entire onboarding. Overall, it’s a mixed experience; you do get some valuable guidance, but don’t expect to be carried every step, so be ready to figure things out on your own sometimes.