Would I go through sales process here again? Maybe
When I first approached the team for questions about the software features, their answers were practical and addressed most of my concerns. The pre-purchase support managed to clarify how the dialer and database functions could integrate with my workflow. However, some follow-up communications were slower than I expected, which made me hesitate a bit. The information received was sufficient to make an informed decision, so I found it useful. Given the balance of effective responses and occasional delays, I might use their sales process again if needed but would keep my expectations calibrated to the experience I had the first time.