Would I go for it again? Not without better clarity
Before purchasing, I expected a fully guided sales process that would answer all my initial questions and ease me into usage. However, the actual experience required a lot more self-effort than I anticipated; I had to figure out many steps, especially about setting up the calling tools and navigating the database features. The pre-purchase sales materials seemed helpful, but in reality, they left gaps that I had to resolve through trial and error, which made me feel a bit lost. I expected the onboarding to be smoother and more clearly laid out, but I spent quite some time piecing things together. On the positive side, payment and invoicing were straightforward and professional, which helped reduce overall hassle. Telephonic customer support was reachable but often only after multiple attempts, so that add-on help sometimes lagged. Automatic updates took care of software improvements without disrupting my workflow, which was a nice surprise. Reflecting on this, I might consider purchasing the software again but only if clearer guidelines or more proactive support were promised upfront. Otherwise, the DIY nature of the process was more than I initially bargained for and slowed my onboarding down considerably.