Would I go back to that kind of support? Probably not
Looking back, the support system at WFHI was a mixed bag for me. While I did get some decent guidance during the initial setup phase, it felt like a lot of the issues I faced were one-off and didn’t get much ongoing attention. The telephonic support was okay for clearing up simple doubts, but for the complex changes that came with automatic updates, I often found myself pretty much on my own after the initial help. Since it was a one-time assistance approach, I’m not sure I'd opt for this again if I expected continuous support. Setting up the workflow with the dialer and database was manageable but not as smooth as I hoped. Overall, I acknowledge they did provide some help when needed but it was limited to the start and didn’t extend well into maintaining or adjusting my remote work setup. So, given all this, I probably wouldn’t go for the same support experience another time.