Would I do this training again? Maybe, with clearer labels
The training and onboarding process started off promising, but I quickly realized that some of the wording and labels in the software didn’t really make sense. For instance, during the early steps, the terminology used for setting up the dialer was confusing and made following the instructions a bit frustrating. On the other hand, the training sessions themselves provided practical explanations, which helped me work around the unclear labels. I think with more straightforward terminology, the entire onboarding could be smoother. While I learned to navigate through the software eventually, I’m hesitant about doing this onboarding again without improvements because the initial confusion was quite time-consuming. It’s not that the training content was bad — it was helpful in parts — but the inconsistency between what I read in the manuals and what I saw on screen made it feel like a lot of extra effort was needed. So, yes, I might do it again if things were a bit clearer, otherwise, I would probably look for something simpler next time.