Would I do this pre-purchase setup again? Mixed feelings about support
I found setting up the account initially a bit challenging, mostly due to unclear guidance on some of the early steps. The sales communication was clear about what was included, but when I tried to configure the software myself, I realized I would probably need support again. Telephonic support was okay but sometimes slow, which wasn’t ideal when I had urgent questions. The payment and invoicing were straightforward and uncomplicated, which I appreciated. Given all this, I do think I would go through the process again if needed because the software itself seems capable and worth the effort. However, I would plan to seek out additional help or guidance during onboarding next time since it’s not fully intuitive. In summary, the overall experience was neither poor nor perfect, so repeating the setup with better preparation seems reasonable.