Would I do this again? Probably not with this much hassle
I had some issues with the clarity of the sales process. The information given during sign-up was somewhat underwhelming and left me confused about what exactly I was getting. The training materials seemed vague, and I wasn’t sure if I needed additional help to fully utilize the software. That said, once I got past the initial confusion, the onboarding flow wasn’t too messy. The calling tools and dialer seemed workable, although setting them up wasn’t exactly straightforward. The automatic updates worked quietly in the background, which I appreciate. Telephonic support was available, but sometimes felt slow to get back to me. Invoicing and payment was the one area where the process seemed clear and without major problems. Overall, I think the product could do with clearer explanations about what’s included up front. I might not choose this service again, purely because of the vague sales communication rather than the product itself. It has potential but needs improvement when it comes to explaining things to new users so they don’t feel lost right from the start.