Would I do this again? Probably not, given the confusion
Reflecting on my experience with support and communication, I find the wording and labels used throughout pretty confusing. It seemed like the phrases and terms on the dashboard didn’t match the explanations in the training videos. For instance, the database labels were sometimes misleading, making it hard to know which button would actually perform the action I wanted. This disconnect caused me to reach out to support multiple times, but even their responses sometimes added to the confusion because they referred back to the same unclear terminology. Honestly, it made the whole process frustrating rather than helpful. If I had to choose, I probably wouldn’t opt to go through this again because the lack of clarity made it more complicated than it should have been. Perhaps others might find different terminology easier, but for me, the vagueness dampened the entire support experience long after I stopped actively working with the software.