Would I do this again? Not sure yet
I started off hopeful with the telephonic support as I thought having someone just a call away would make the whole process smoother. Initially, the support calls helped me navigate through signing up and understanding invoicing. However, once I began using the dialer tool, I found some annoying bugs that made certain tasks take longer than they should. The automatic updates showed up unannounced several times, which disrupted my ongoing work flow. On the plus side, the database feature was straightforward and integrated reasonably well into my daily activities, so data retrieval was easier than expected. That gave me some confidence that the system could work. The onboarding training covered basics alright, but I felt it lacked depth in some areas, especially for customizing workflows. Overall, the mixed experience has left me somewhat neutral. The convenience of support was balanced by software glitches and update interruptions. So would I do it again? Maybe, but only if they iron out those inconsistencies first.