Would I do this again? Mostly yes, but with a slight hesitation
Before making the purchase, I had some clear expectations about the workflow software and training. The onboarding process was mostly straightforward, guiding me sensibly through setting up the database and using the calling tools. The dialer worked well over the week, and I appreciated the regular automatic updates that kept the system current without interruptions. However, the invoicing and payment process took a bit longer than I had anticipated, and the initial sign-up felt somewhat convoluted compared to other platforms I've encountered. Still, telephonic support was responsive, providing prompt answers that eased my learning curve. Overall, while the software and training matched what I expected in terms of features and usability, the administrative side could be streamlined. Given that, I would likely use WFHI again but am hoping they simplify the payment workflows soon.