Would I do this again? It’s a split decision
I initially expected a more hands-off experience, thinking the software and training would cover nearly everything without my constant intervention. However, when I started, I found that telephonic support was needed more often than I imagined, especially to clarify aspects of the database’s integration with the dialer feature. The support was helpful when contacted but sometimes took longer than I hoped, which made a difference on busy days. On the plus side, invoice and payment processes were completely smooth and hassle-free, easing that part of the setup. Automatic updates usually went unnoticed but once caused a minor change to my dashboard layout that took some getting used to. If next time I sign up again, I would probably budget more time for the initial learning and support phase. So while it was neither entirely seamless nor entirely frustrating, I would cautiously consider trying it again knowing what I know now.