Would I do this again? I’m not so sure
Before signing up, I had some clear expectations about how the sales and pre-purchase process would go, and honestly, it was a mixed bag. The initial sign-up was quite straightforward, which I appreciated because it's frustrating when you’re stuck on a simple step. However, as I moved forward, I found that the information provided beforehand didn’t quite align with the actual software features. For example, I was hoping the dialer would integrate smoothly with my existing workflow, but the database feature felt a bit clunky and wasn’t as helpful as I anticipated. On the plus side, automatic updates arrived on time, which meant I didn’t have to worry about manual installations, and that was a relief. When I tried to reach out for support during onboarding, the telephonic assistance was generally polite, but responses were often delayed, making me feel a bit stuck during crucial moments. The invoicing and payment part was seamless, and I had no issues there, which is probably the one aspect I can say met my expectations fully. Still, reflecting on the whole experience, the mismatch between expectations and reality has me hesitant about doing this again. I might consider exploring alternatives or hoping for improvements in both the workflow integration and support responsiveness next time. Overall, it's a bit of a question mark whether I’d invest time and money in WFHI's software and training again, given the challenges I've faced.