I've gone through onboarding with this software before and frankly, most of the experience felt like

I've gone through onboarding with this software before and frankly, most of the experience felt like

I've gone through onboarding with this software before and frankly, most of the experience felt like figuring things out for myself. The training and onboarding flow wasn’t as straightforward as I expected. Instructions sometimes contradicted what the interface showed and I had to piece together steps by trial and error. Calling the support line wasn’t very reassuring either because many answers were vague, making me feel like I was pushing to extract clear instructions instead of getting proactive help. I spent more time navigating the dashboard and database features alone than I wish I had to. The software updates also felt like a surprise without clear notices beforehand, which threw off my workflow on multiple occasions. Billing and payment processes were confusing and it wasn’t easy to find specific invoice details when needed. Overall, it just took too much self-effort to get things working well enough. For the level of trouble involved and how much I had to figure out myself, I doubt I would choose this platform again anytime soon. It left me feeling drained more than supported.