Would I do this again? Honestly, I’m not sure yet
I’ve been through the sales and pre-purchase interactions before and to be candid, the responsiveness this time was quite tiring. The support folks were somewhat polite, and at times I did get the info I needed, but more often than not, it felt like I was repeating exactly the same queries multiple times with barely any new answers. It’s frustrating when you feel like your questions aren’t being taken seriously or addressed promptly. The paperwork and invoicing were as expected, nothing groundbreaking but at least they worked. I’m honestly weary of investing more time into this unless things improve. The pacing and back-and-forth felt longer than necessary. If I had to decide today about working with these processes again, I’d pause and think hard before committing, simply because the lack of more straightforward, responsive communication has been demotivating. It’s too much hassle without clear benefits yet.