Would I do their onboarding and training again? Probably not
I had high hopes for the training and onboarding experience with WFHI, especially since I had used other platforms before that I found quite intuitive. Unfortunately, this one did not live up to those expectations at all. The training felt too generic and lacked the depth I needed to fully grasp how the software worked in remote workflows. Onboarding was slow, and the instructions were often unclear, which made setting up the dialer and database features frustrating. Compared to what I was used to, this felt disorganized and left me with more questions than answers. I did try to reach out via telephonic support, but the assistance seemed scripted and less helpful than I'd hoped. Given all this, I don't think I would undertake the training and onboarding from WFHI again, as I need a process that fits my pace and style better to be effective.