Would I do the training and onboarding again? Not sure
I found the training and onboarding process extremely confusing because the wording inside the modules seemed off and the labels they used for different features didn’t match what I expected. For instance, the dialer setup section was called "Call Initiation Hub," Which threw me off since it didn’t clarify what to do next. The small print explanations sometimes felt contradictory, making me doubt if I was following the right steps. I appreciated that the trainers were patient and the support line was available when I called, but the initial onboarding video required me to pause and rewind multiple times just to understand what was being shown. The database integration part was especially difficult because the software’s terms didn’t seem self-explanatory. Despite all this, I think the training is valuable if you like to figure things out yourself and don’t mind peeling through unclear text. However, because of the way the labels and wording confused me, I wouldn’t be eager to go through the process again unless I had some prior guidance. The sign-up and payment system was okay though—it worked fine once I understood the invoice terms. Overall, my experience was frustrating enough that I’d hesitate before repeating the onboarding.