Would I do the training again? Not so sure
Reflecting on my experience with the training and onboarding process, I found the initial setup to be quite labor-intensive and one-off. The bulk of the work was focused on configuring the software and familiarizing myself with the dashboard and calling tools. While I appreciated the structured format, there was a lack of ongoing support to build on the initial setup. Over time, I felt that much of the follow-up training or refresher content was either repetitive or insufficiently tailored to evolving needs. The onboarding flow was somewhat rigid, making it harder to adapt as I gained experience. Additionally, though the invoicing and payment process was transparent and smooth, the training didn’t quite match the evolving realities of using the software. Telephonic support was decent but not consistently helpful with my questions after the initial period. Considering all this after some time has passed, I’m hesitant to say I would engage with the same training program again without changes to make it more continuous and adaptive.