Would I do the training again? Mixed feelings about the wording
Going through WFHI’s training and onboarding, I noticed that some of the labels and wording used in the software didn’t always match the mental model I had. For example, the database feature was labeled in a way that initially made me think it was more about client profiles, but it turned out to be broader, including workflow details. Some instructions made sense only after I’d tried the features a couple of times. The dialer’s interface had a few buttons that could have been named better to avoid confusion—like the difference between 'call logs' and 'interaction history' wasn’t clear right away. The sign-up and invoicing steps were straightforward, though, and automatic updates happened seamlessly during the onboarding week, which was good because I didn't have to think about them much. Overall, I know the training helped me understand the product better, so I don't regret doing it, but if I had to pick, I might hesitate before enrolling again due to those wording inconsistencies. Still, the telephonic support was ready if needed, which made me feel like I had a backup.