The onboarding process started smoothly but ran into trouble when I faced issues with the software i
The onboarding process started smoothly but ran into trouble when I faced issues with the software installation during the second phase. The training videos were clear and the initial few sessions gave me a good understanding of the workflow setup. However, after submitting my first setup for review, the feedback loop lagged and I experienced delays in support responses, which slowed my progress. The dialer tool worked as expected initially, but some features didn’t function fully during calls, leading to frustration. On the positive side, the automatic updates improved some interface aspects without needing extra input from me, which was convenient. The database setup was mostly straightforward, but occasionally syncing issues interrupted the workflow. I appreciate that telephonic support tried to assist but sometimes the solutions were basic and didn’t fully resolve my issues. The sign-up and invoicing were efficient and transparent, which I liked. Overall, I see potential and value in their system, but the bumps in training support and software reliability made me wary. If I were to do it again, I’d consider the risk of downtime versus the benefits carefully. The experience was a mixed bag that requires patience to get through.