Would I do the training again? Honestly, no
I’ve used other onboarding programs before, and I have to say this training was quite a different experience. On the plus side, the training modules were organized and the layout was straightforward, making it easy to follow the instructions step-by-step. However, compared to previous experiences I had, this onboarding lacked depth in certain areas, especially around using the calling tools effectively. I ran into technical issues repeatedly with the dialer, and the support was slow to respond when I reached out for help. The automatic updates sometimes changed features without clear communication, which meant I had to relearn parts without warning. Considering all that, while I appreciated some aspects of the software’s ease of access and database feature, the overall training experience left me frustrated. Given these challenges, I wouldn’t choose to do this onboarding again knowing what I now know. It just didn’t meet the standard I’d expect from a product like this.