Would I do the setup again? Not so sure this time
Going through the sales and pre-purchase process with WFHI gave me mixed feelings about whether I'd repeat the setup. The initial sign-up and purchase stages were fine and mostly straightforward, which I appreciate. However, a good chunk of the setup involved a lot of one-time arrangements such as configuring the software to my workflow and understanding the database feature deeply before I could actually use it properly. On the other hand, the ongoing maintenance and telephonic support seemed less proactive, and I often felt I had to reach out repeatedly to get minor issues addressed. The automatic updates were a positive, but they also threw a few unexpected changes my way without prior detailed explanations. The effort needed for the one-off setup made me cautious about how quickly I'd be up and running again if I chose to re-purchase or switch plans. It's not that the system is bad, but the time investment makes me weigh whether it's worth repeating frequently. So, overall, while some parts worked smoothly, I’m not convinced I'd jump straight into this process again without considering other options first, because of the setup demands and ongoing support approach.