Would I do the pre-purchase dance again? It’s complicated
Looking back at the pre-purchase and sales process, I find myself mixed on whether I would repeat it. On one hand, the company’s website and informational pages were clear enough to get a basic idea of what to expect, and the sign-up steps became easier the more I explored. Yet on the other hand, finding detailed answers to some specific questions took more time and effort than I hoped, which made the early phases feel a little frustrating. The telephonic support was responsive but sometimes left me waiting on hold longer than I liked, especially after repeated calls. I appreciated that the invoicing was transparent once payments started rolling in, but the initial uncertainty about exact steps and timelines gave me pause. If I needed remote workflow training and software again, I might consider WFHI but would prepare for a somewhat measured patience during initial setup and research.