Would I do the onboarding again? Probably yes, with some reservations
When I first started the training and onboarding, the initial setup seemed fine and the interface was relatively intuitive. I managed basic database input and got familiar with the dialer tool within a day. However, as I continued using it daily, I noticed some glitches in the automatic updates causing brief disruptions in the calling feature. These were addressed after a couple of calls to support, which was helpful but took some time to resolve. Over the next week, the training content felt lacking in follow-up tips for more advanced features I wanted to explore, so I had to figure those out on my own. On the plus side, invoicing and payment procedures remained clear and straightforward throughout, simplifying administrative tasks. Given the issues and improvements, I would probably undertake the onboarding process again if needed because the platform’s overall utility is good despite some bumps. In sum, a mixed experience balancing between reliable support and occasional software hiccups made it neither fully smooth nor frustratingly complex.