Would I do the onboarding again? Not really.
The onboarding and training process was quite repetitive with a lot of waiting around which made me question whether I would want to go through it again. Initially, using the database feature felt promising, and I appreciated that the software had regular automatic updates to address issues over time. However, several steps in the setup, particularly the call tools and dialer, involved repeating instructions during training sessions. The telephonic support seemed helpful but often required multiple calls to clarify things, which added to the delay. The invoicing and payment process was straightforward and did work smoothly. Overall, while the training did its job in preparing me to use the system, the amount of repetition and waiting made me reluctant to repeat this experience again unless necessary.