Would I do the onboarding again? Not likely
The training and onboarding process had noticeable challenges, mainly because much of the setup felt like one-off sessions without enough ongoing support afterward. Initially, the instructions seemed clear enough, but when I tried to implement workflows over subsequent weeks, I encountered gaps that required troubleshooting on my own. The database integration and dialer configuration are examples where I expected more continuous guidance, but it mostly stopped after the initial training. I did appreciate the automatic updates that kept the software current, which saved some effort. However, this alone doesn’t outweigh the frustration of limited ongoing support for a smooth running setup. Given this experience, I would hesitate to repeat the onboarding with WFHI under the same conditions today.