Would I do onboarding again? Mixed yes and no
The training and onboarding steps for the software were mostly in a logical order that made sense as I progressed. The initial modules covered the basics clearly, especially setting up the remote workflow and familiarizing me with the dashboard. However, once it came to using the calling tools and adding data to the database, I felt there was some jumping around that could be confusing for beginners. The way some features were introduced out of sequence made me pause and revisit earlier sections several times. Although the telephonic support was helpful in answering these doubts, I think a more structured flow would have saved time and made the experience smoother. Given this, I might consider going through the onboarding again, but only if improvements are made to the sequence and clarity of the training steps. Still, for a first attempt, it was reasonably effective at getting me started without too much hassle.