I was really hopeful when I signed up for the training and onboarding but honestly it turned out to

I was really hopeful when I signed up for the training and onboarding but honestly it turned out to

I was really hopeful when I signed up for the training and onboarding but honestly it turned out to be more frustrating than helpful. The initial signup was fine and the invoicing process was straightforward but when the training started I found the pace quite fast and the explanations often unclear. The modules on how to use the dialer and calling tools were rushed and I felt lost at multiple points. There was this one segment on managing the database that just didn’t click for me despite re-watching parts of the videos. Also, whenever I called telephonic support, waiting times were long, and when someone finally answered, they seemed to be skimming through troubleshooting steps rather than really understanding my particular issues. So after that experience I don’t think I’d sign up again or at least not without extra help. It just wasn’t the right kind of guidance to get me fully comfortable with the software’s features. On the plus side, the automatic updates didn’t seem to break anything but they also didn’t really add much value.