Would I do it all again? Mostly, yes
My experience with WFHI support and communication was better than I expected. It didn’t take very long once I initiated the sign-up and initial training processes. The telephonic support I contacted was fairly prompt in responding to my questions about the dialer and database features. The onboarding training helped me understand the workflow even if it was somewhat basic. However, I think speeding up the pace of initial communications would improve the overall experience. I was a bit tentative at first, but now that the automatic updates are running, things are smoother. The invoicing and payment process was straightforward once I had the hang of it, and the software itself is reliable day to day. So yes, I would consider doing this again if needed, but with an expectation that a bit more efficiency around support response times could be achieved. All things considered, it was a positive experience.