Would I do it again? Yes, though some terms needed unpacking
My overall experience with WFHI's support and communication was positive. The staff answered my queries politely and gave clear instructions on most topics. However, I sometimes found the wording in the dashboard a little dense, especially when it came to labels around the database and call logs. It took me a bit of time to understand what certain terms exactly implied within the context of their software, and the training material could have been a bit more approachable language-wise. Despite this, the telephonic support was responsive whenever I needed additional clarifications, which softened some of the moments of confusion. I followed the onboarding flow and found the software easy enough to access once I understood the terminology. The automatic updates seemed to improve functionality without getting in the way. When it came to payments and invoicing, everything was straightforward. All things considered, I felt confident using the platform after the initial adjustment period. If asked now, I'd likely sign up again, bearing in mind that the learning curve might require patience with some of their specific language choices in the interface and instructions.