I've gone through the whole onboarding and used the support team quite a bit, so I feel like I know
I've gone through the whole onboarding and used the support team quite a bit, so I feel like I know what I'm doing now. The telephonic support was mostly good, but it did take a while to get clear answers on some of the database features I needed. By the time I got through, I was confident enough to manage daily tasks and troubleshoot simple issues myself. The automatic updates seemed to help keep the software stable, though sometimes they made the dialer behave oddly for a short period. Overall, while I'm glad I stuck with it, the small delays and occasional unclear communication during support calls made me a bit weary. Still, yes, I would do it again because the end result was definitely worth the effort. If I could change one thing, it would be making the initial setup instructions a bit simpler to follow so that early-stage confusion doesn’t drag on so long.