The support communication overall was helpful, but I found the wording and labels on the portal a bi
The support communication overall was helpful, but I found the wording and labels on the portal a bit inconsistent at times. Some instructions and buttons were labeled in a way that made me second-guess what action they would take, especially during onboarding and while using the dialer. This caused me to double-check or ask for clarification, which slowed down my workflow during the first week. That said, the telephonic support was very patient and did clarify every point, usually without much waiting. The invoicing emails and payment confirmations were clearly worded and simple to follow, which was a relief after some confusing moments elsewhere. While the automatic updates sometimes brought changes in terminology that weren’t immediately explained, the support team usually filled in those gaps quickly. Weighing all of this, I’d say I would use the software again, because it is effective once understood, but I suggest clearer wording in future iterations to avoid unnecessary confusion for new users navigating the system for the first time.