Would I do it again? Yes, but with a few more questions first
The entire sales and pre-purchase experience was neither very smooth nor completely frustrating. The steps were mostly logical; signing up happened as expected, and the initial training sessions followed in an orderly manner. However, there were moments when certain parts of the onboarding seemed to jump ahead before I fully grasped earlier sections, making me stop and review. The dialer and calling tools setup took a bit more time than I thought it would, partly because I awaited some database features to come online which arrived later than expected. This caused a slight disconnect in the otherwise sensible flow. Despite those hiccups, telephonic support was ready to answer most questions and helped me move forward. Would I do this again? Probably yes, but with more preparation and clarity about how these stages fit together so I’m not confused by slight overlaps or delays. Overall, the sequence was acceptable but could benefit from more consistent pacing between steps to keep users aligned.