Would I do it again? Unclear after a slow start
Getting support and communications up to speed took much longer than I anticipated, which makes me question whether I’d jump back in with the same service. The sign-up and invoicing process itself was fairly painless. But the real challenge came with relying on telephonic support—I spent what seemed like ages waiting, sometimes without response during the hours I needed help. I am still unsure if this was a one-time rough patch or part of their usual level of service. Training material was available but not always comprehensive or easy to follow for my pace. For a while, I felt stuck and had to resort to self-teaching to use the calling tools correctly. These factors have left me tentative about committing to this platform for long term use. While the software itself might be decent, the support delays and onboarding speed could be deal breakers for someone needing a quicker start. So overall, I am on the fence about doing it again unless things improve substantially in support responsiveness.