Would I do it again? Probably yes, with some caution
When issues arose during use, the support team handled them in a straightforward manner. There was no exaggerated promise of fast fixes, but rather clear communication on the time frames expected. For some queries, the resolution was satisfactory and allowed me to continue working without much disruption. On the other hand, a few technical problems took longer to solve, and I had to escalate through multiple support channels, which was not ideal. The training materials helped preempt many common issues, though not all of them. Billing inquiries were responded to clearly but sometimes required reminders. Overall, the experience was balanced in terms of positives and negatives. Considering this, if I were to deal with similar workflows again, I would opt for this software but perhaps prepare for occasional delays. The support fairness and functional software encourage a repeat, though improvements in response speed would be helpful.