Would I do it again? Probably yes, but with lower expectations
My experience with WFHI’s support and communication over time has been a mixed bag, although generally functional. Initially, when I first reached out to their telephonic support with some setup questions, the response was timely and I appreciated the clarity of the guidance over the phone. But as days passed and I navigated the platform day to day, I noticed that sometimes the response time slowed, and follow-ups were needed for clarifications. Despite that, the priority support they offer did seem to kick in faster when I flagged issues as urgent. The dialer tools, which were a part of the support experience, generally worked as expected with only minor glitches that were quickly patched through automatic updates. The database feature was consistent and reliable which helped reduce the support queries on my end. Given all this, I think I would use WFHI again, but I would temper my expectations about support always being super prompt. Overall, the experience hit both highs and lows, yet I found it worthwhile enough for another go if needed.