Would I do it again? Probably not after this experience
The responsiveness during the sales and pre-purchase phase was mostly disappointing. While I appreciated the warm communication tone, there were delays in getting clear answers which made the whole process unnecessarily long. The sign-up was straightforward enough, but when I tried asking questions about features and inclusions, responses were slow and sometimes vague. I expected smoother clarification, especially given the paid nature of the software and training. Telephonic support did help a little eventually, but it took multiple calls to get satisfactory replies which drained a lot of patience. The invoicing and payment steps were handled fine, I will admit that part at least was seamless. However, with the overall communication lag, I’m doubtful I would want to go through this process again soon. It felt like a lot of waiting and back and forth that could have been avoided with more promptness. So, despite some aspects working okay, the responsiveness left a lot to be desired for future attempts.