Would I do it again? Probably not, access wasn’t user-friendly
My experience with the software access was rather frustrating because I found myself having to figure out quite a lot on my own. The onboarding training didn’t cover many essential details, so I was left to explore the calling tools and dialer without adequate guidance. Although the database feature was functional, it felt underdeveloped and I struggled to understand its full capabilities. The billing and payment steps were managed properly, but the lack of clear documentation slowed me down significantly. Automatic updates were supposed to make things easier but instead introduced new quirks that I had to troubleshoot without clear instructions. I also expected telephonic support to be more proactive but the help I got was limited. Given all this, I’m hesitant to engage with this software again unless many improvements are made to how user-friendly it is. While one aspect—the invoicing—was handled satisfactorily, that alone isn’t enough for me to return.