When I first encountered an issue with the software access, the support team managed to resolve that
When I first encountered an issue with the software access, the support team managed to resolve that particular problem relatively promptly, which I appreciated. However, beyond that incident, my overall communication with support often felt vague and unhelpful. There were times when I had to wait a long time for a response, and the explanations I received didn't always clarify the situation. The process for reporting errors was a bit convoluted, and follow-ups often left me uncertain if things were truly being addressed. While one particular interaction stood out as supportive, most experiences left me feeling frustrated and unsure. The invoicing and payment procedures were straightforward enough, but that doesn't make up for the inconsistent support. I can't confidently say I'd choose to go through this process again given how things unfolded overall, even if some moments were handled better than expected. In the end, I didn't feel fully supported through the challenges, which matters a lot when you're trying to set up remote workflows efficiently.