I had hoped the training and onboarding process would be more intuitive, but the wording and labels

I had hoped the training and onboarding process would be more intuitive, but the wording and labels

I had hoped the training and onboarding process would be more intuitive, but the wording and labels used throughout felt unnecessarily convoluted and unclear. For example, certain steps in the dashboard were labeled in a way that caused confusion, and I found myself frequently guessing what was expected before finally understanding. Despite this, the automatic updates were the one area that worked fine; they seemed to install smoothly without causing downtime, which I appreciated. Even after several sessions, some terminologies didn't sit right, making it harder for me to adopt the workflows confidently. While the telephonic support tried to assist, the explanations sometimes used the same confusing terms, which didn't resolve my issues effectively. The sign-up and invoicing process was straightforward enough, at least, but I still felt the initial onboarding could have been clearer. In the end, I can’t say I would choose to go through this training process again given the frustrating communication style and lack of clear guidance.