Would I do it again? Probably no, despite some helpful support
Compared to other remote workflow tools I have used, the support and communication here were a mixed bag. On the positive side, telephonic support was available and sometimes solved issues quickly, which was appreciated. The automatic updates rolled out regularly and added useful features, showing commitment. However, the general communication during setup felt less proactive and clear than with other services. Emails and explanations often lacked detail, so I had to spend extra time figuring out basic steps alone. The invoicing and payment processes were straightforward enough but did not compensate for the overall sluggishness in getting answers quickly. Reflecting on the experience, I feel the platform’s support could improve significantly if they adopted a more organized communication flow like competitors. Given this and the extra effort required on my part, I would likely not choose to undergo the same onboarding process again soon unless improvements are made.