Would I do it again? Probably, but with a bit more patience
The software itself and the associated training really helped me get my remote setup moving. Over the days I used the calling tools and dialer, I found them quite reliable and helpful, though occasionally the interface would lag a little during peak hours. The database feature is smartly integrated, fitting well into my workflow without added complexity. However, I sometimes found that the automatic updates changed the location of familiar buttons, which threw me off even though the updates were improvements overall. On the sales side, the sign-up and invoicing were smooth enough, and telephonic support was there whenever I needed quick guidance. I guess my biggest criticism is just that I wish there was one place with all the changes and recent updates lined out clearly, because each change required a little learning curve. Despite that, I would do it again because the core software works well and the team is responsive. It’s been a good investment in terms of improving how I manage remote tasks, but I would go in with the understanding that there will be ongoing adjustments to get used to.