Would I do it again? Probably, but schedule might be tricky
I once had to call support early in the morning to fix an issue with the dialer, and thankfully they were available and responsive at that hour which really helped me avoid downtime. Otherwise, the support hours seem a bit unclear since other times I had to send emails and wait longer for answers. The product’s calling and database features worked decently during work hours, but getting real-time help exactly when I needed it occasionally felt challenging because of the support availability window. Training was useful for most parts but didn’t fully prepare me for troubleshooting outside office hours. Given all this, I’d use the software again but would also ensure that my working hours and the support schedule align better to avoid frustrating delays. So, the experience fits some of my working hours but not perfectly, and that might affect my decision to rely on this support consistently in future.